At leotopup, your personal data belongs to you. This Privacy Policy explains exactly what we collect, why we collect it, how we use it, and what rights you have over your own information.
leotopup ("we", "us", "our") operates the gaming and top-up platform available at leotopup.app. This Privacy Policy describes how leotopup collects, processes, stores, and protects the personal data of users ("you", "your") who register for or use the platform.
We take privacy seriously. The leotopup platform is used by players across Bangladesh, and we understand that trust is built on transparency. This policy is written in plain language so you can actually understand what happens to your data — not just tick a box and move on.
By registering for a leotopup account or using any part of the platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle data, please do not use leotopup.
leotopup collects two broad categories of data: information you provide directly, and information generated automatically when you use the platform.
| Data Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, gender | Yes – for account registration |
| Contact Data | Email address, phone number | Yes – for account communication |
| Verification Data | Government-issued ID documents | Required for withdrawals |
| Financial Data | Payment method details, transaction history | Yes – for deposits and withdrawals |
| Usage Data | Games played, session duration, bet history | Automatic – generated by platform use |
| Device & Technical Data | IP address, browser type, device model, OS | Automatic – collected on access |
| Communication Data | Support messages, feedback, complaints | When you contact us |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs , or health information unless it is directly relevant to a responsible gaming request you have made.
leotopup collects your personal data through the following channels:
Every piece of data leotopup collects is used for a defined purpose. Here is a clear breakdown of how your information is put to work:
leotopup does not use your data for automated decision-making that produces significant legal effects without human review. If a decision about your account is made based on automated analysis, you have the right to request a manual review.
leotopup processes your personal data on the following legal grounds:
leotopup does not sell your personal data to any third party. Full stop. However, we do share data with carefully selected partners where it is necessary to operate the platform:
All third parties who receive leotopup user data are required to handle it in accordance with applicable data protection standards. We do not permit our partners to use your data for their own marketing purposes.
leotopup retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods are determined by the type of data and the legal or operational reason for keeping it:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & identity data | Duration of account + 5 years | Legal and regulatory compliance |
| Transaction records | 7 years from transaction date | Financial record-keeping obligations |
| Game history | 3 years from last activity | Dispute resolution and auditing |
| Support communications | 3 years from last contact | Quality assurance and dispute records |
| Marketing preferences | Until consent withdrawn | Consent-based processing |
| Technical / log data | 12 months | Security monitoring |
When data is no longer required, leotopup securely deletes or anonymises it. Anonymised data — which cannot be linked back to any individual — may be retained indefinitely for statistical analysis.
leotopup uses a layered approach to data security. Protecting your personal and financial information is not an afterthought — it is built into how the platform operates at every level.
In the event of a data breach that is likely to affect your rights or freedoms, leotopup will notify affected users and relevant authorities as required by applicable law, without undue delay.
leotopup uses cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. A cookie is a small text file placed on your device when you visit leotopup.
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of leotopup. leotopup does not use third-party advertising cookies or tracking pixels for ad targeting.
You have meaningful rights over your personal data held by leotopup. Here is what you can ask for and how to exercise each right:
Request a copy of the personal data leotopup holds about you.
Ask us to correct inaccurate or incomplete data about you.
Request deletion of your data where there is no legal reason to keep it.
Ask us to limit how we use your data while a dispute is being resolved.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests, including direct marketing.
To exercise any of these rights, contact leotopup at [email protected]. We will respond within 30 days. In some cases, legal obligations may limit our ability to fulfil a request — we will always explain clearly if that applies.
leotopup is strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you are a parent or guardian and believe your child has registered on leotopup, please contact us immediately at [email protected]. We will investigate and, if confirmed, close the account and delete all associated data promptly.
Age verification is a mandatory step in the leotopup registration and withdrawal process. Any account found to belong to a minor will be closed without notice and any balance will be handled in accordance with applicable law.
leotopup may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When we make material changes, we will update the "Last Updated" date at the top of this page.
For significant changes that affect how we use your data in a new way, we will notify registered users via email or an in-platform notification before the change takes effect. Continued use of leotopup after a policy update constitutes acceptance of the revised Privacy Policy.
We recommend reviewing this page periodically. If you have questions about any change, reach out to us before continuing to use the platform.
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact the leotopup team directly:
You can also find answers to common questions in our FAQ, or review our Terms and Conditions for the full picture of how leotopup operates.
Privacy at leotopup isn't a policy document gathering dust. It's a set of real practices that shape how we build and run the platform every day.
Every piece of data you send to leotopup travels over an encrypted connection. Whether you're topping up your account or updating your profile, your information is protected in transit and at rest.
leotopup has never sold user data and never will. Your personal information is used only to operate your account and improve your experience on the platform — nothing else.
You can request a complete copy of the data leotopup holds about you at any time. We believe you have the right to know exactly what information we have and how it is being used.
leotopup does not store full card or payment account details on its own servers. All financial transactions are processed by PCI-DSS compliant payment partners, keeping your money safe.
Marketing communications are opt-in only. If you change your mind, you can withdraw consent at any time. leotopup will never send you promotional messages without your explicit agreement.
leotopup keeps your data only for as long as it is genuinely needed. Once the retention period for a data type expires, it is securely deleted or anonymised — no indefinite storage of old records.
leotopup is built for players who want a fair, secure, and transparent gaming experience. Your data is safe with us — now let's get you in the game.